AI Native Transformation across your entire operation

Whatever stage the work sits in, Kastle's AI Agents pick it up: qualifying leads, moving files, answering customers, and handing off cleanly when a person is needed.

Handle more volume without the overhead.

Payment cycles, rate changes, and outbound campaigns put pressure on the same teams. Add capacity for routine conversations, processing, and follow-up without staffing every increase in demand. Keep experienced staff focused on exceptions, approvals, and escalations.

KastleOS
AGENT
Rate change notice
HYBRID
Loss mitigation review

24/7 self-service across the customer lifecycle.

Keep customers moving through the loan process around the clock, without hold times, callbacks, or dropped handoffs.

/01Originations

Grow loans and wallet share with frictionless conversations.

Contact leads while intent is high, pre-qualify prospects, and capture applications after hours. Follow up on abandoned applications and missing signatures. Reach existing customers about lending and deposit opportunities, and give your sales team qualified conversations to pick up.

/01Originations

Grow loans and wallet share with frictionless conversations.

Contact leads while intent is high, pre-qualify prospects, and capture applications after hours. Follow up on abandoned applications and missing signatures. Reach existing customers about lending and deposit opportunities, and give your sales team qualified conversations to pick up.

/02Fulfillment

Improve turn times and reduce errors.

Stop spending processor capacity on document chasing and manual data entry. Collect outstanding paperwork, verify income and employment, and check files against requirements before underwriting. Surface missing information and discrepancies early to reduce rework between processors and underwriters.

/03Servicing and Collections

Lower servicing workload. Proactively manage delinquencies.

Resolve payment, escrow, and payoff requests without adding them to an agent’s queue. Expand early-stage collections outreach, capture promises to pay, and record outcomes directly in your servicing system. Give collectors more time for accounts that need negotiation or specialist attention.

/01Originations

Grow loans and wallet share with frictionless conversations.

Contact leads while intent is high, pre-qualify prospects, and capture applications after hours. Follow up on abandoned applications and missing signatures. Reach existing customers about lending and deposit opportunities, and give your sales team qualified conversations to pick up.

/01Originations

Grow loans and wallet share with frictionless conversations.

Contact leads while intent is high, pre-qualify prospects, and capture applications after hours. Follow up on abandoned applications and missing signatures. Reach existing customers about lending and deposit opportunities, and give your sales team qualified conversations to pick up.

/02Fulfillment

Improve turn times and reduce errors.

Stop spending processor capacity on document chasing and manual data entry. Collect outstanding paperwork, verify income and employment, and check files against requirements before underwriting. Surface missing information and discrepancies early to reduce rework between processors and underwriters.

/03Servicing and Collections

Lower servicing workload. Proactively manage delinquencies.

Resolve payment, escrow, and payoff requests without adding them to an agent’s queue. Expand early-stage collections outreach, capture promises to pay, and record outcomes directly in your servicing system. Give collectors more time for accounts that need negotiation or specialist attention.

KastleOS: One platform, shaped to your operation.

Nothing gets replaced and nothing gets rebuilt. Agents are configured to the rules and workflows you already run, and consequential actions stay on approved Safe Execution Procedures, so the platform operates inside the boundaries you set.

A foundation designed to extend across the front and back office.

The compliance engine, the integrations, and the agents are built for regulated finance, not for a single product line. We started with the most regulated workflows in consumer finance and now drive transformation across both the front and back office.

AVERY · SERVICING
MORTGAGE
File reviewed
REVIEW COMPLETE
AUTO
Lead qualified
READY FOR FOLLOW-UP
HOME EQUITY
Workout option ranked
SENT TO UNDERWRITING
COMMERCIAL LENDING
Review prepared
QUEUED FOR REVIEW
DEPOSIT OPERATIONS
Call summarized
RECORD UPDATED
CARDS
ACTIVITY RECORDED
Payment follow-up
Due date
Tomorrow
Reminder
Sent
Activity
Saved
Reminder sent
AVERY · SERVICING
MORTGAGE
File reviewed
REVIEW COMPLETE
AUTO
Lead qualified
READY FOR FOLLOW-UP
HOME EQUITY
Workout option ranked
SENT TO UNDERWRITING
COMMERCIAL LENDING
Review prepared
QUEUED FOR REVIEW
DEPOSIT OPERATIONS
Call summarized
RECORD UPDATED
CARDS
ACTIVITY RECORDED
Payment follow-up
Due date
Tomorrow
Reminder
Sent
Activity
Saved
Reminder sent
AVERY · SERVICING
MORTGAGE
File reviewed
REVIEW COMPLETE
AUTO
Lead qualified
READY FOR FOLLOW-UP
HOME EQUITY
Workout option ranked
SENT TO UNDERWRITING
COMMERCIAL LENDING
Review prepared
QUEUED FOR REVIEW
DEPOSIT OPERATIONS
Call summarized
RECORD UPDATED
CARDS
ACTIVITY RECORDED
Payment follow-up
Due date
Tomorrow
Reminder
Sent
Activity
Saved
Reminder sent
AVERY
CARDS
ACTIVITY RECORDED
Payment follow-up
Due date
Tomorrow
Reminder
Sent
Activity
Saved
Reminder sent

Start with one agent, expand when you are ready.

Tell us which stage you'd fix first. We'll show you how it would run.

Start with one agent, expand when you are ready.

Tell us which stage you'd fix first. We'll show you how it would run.

Start with one agent, expand when you are ready.

Tell us which stage you'd fix first. We'll show you how it would run.

Start with one agent, expand when you are ready.

Tell us which stage you'd fix first. We'll show you how it would run.